My Account

Sponsorship Account

2022 Tax Receipts

Please note that you will not be able to access your annual tax receipt through your Sponsorship Account.

Your annual tax receipt will be sent to you directly using the contact details you provided at the time of your donation (or updated contact details if you provided them to us since then).

For any inquiries, please contact us.

Thank you for supporting our work in 2022!

Scroll down to view the guide to navigating your Sponsorship Account (including updating your payment method).

To manage recurring non-sponsorship donations and view your donation history for non-sponsorship donations made to VOH Africa, visit the Donor Dashboard.

Important Notice for Sponsorships Created prior to July 2022

This account page is for sponsorships that were created from July 2022 onward using this site (sponsorship.vohafrica.com) or older sponsorships that have already gone through the transition process. 

If your sponsorship was set up prior to July 2022 and you need to update your information or payment method, please fill out our Sponsorship Transition form and we will be happy to assist you.

Managing Your Sponsorship

Table of Contents

Your Donor Account page allows you to view and manage your current and past sponsorships. Through this page you can manage your payment methods, update your address, and cancel an active sponsorship.

If you have any troubles, send us an email.

Important Notes Before You Begin

  • Your monthly sponsorship payments are referred to as “Subscriptions” — if you see the term “subscriptions” it is referring to your ongoing payments.
  • Updating your information through this account dashboard does not update it in our donor database. We also aren’t notified when you update this information. If you have a new name or email address, in addition to updating it here on your account, please also contact us.
  • This account page is only for sponsorships that were created from July 2022 onward.  If your sponsorship was set-up through our old system (prior to July 2022), please fill out our Sponsorship Transition form and we will be happy to assist you.
  • Please do not send updated payment information via email or this website’s contact form. For security reasons, please only update your payment method through this account page. If you have troubles or are otherwise unable to do so, please contact us but do not include your payment details in the message.

Updating Your Username, Password, and Email

  1. Click the “ACCOUNT DETAILS” tab
  2. Here you can update your name, email address, and password using the form provided
  3. NOTE: this will only update your information for your customer account on this website. Please contact us if you want us to update your name and/or email in our organization’s database. If you don’t let us know your email address has changed, you will not receive letters from your sponsor child to the new address.

Updating Your Payment Method

  1. Log in to your account.
  2. Click the “SUBSCRIPTIONS” tab – sometimes called “My Subscription(s)”
  3. Find the subscription you want to change your payment method for and click the “View” button
  4. Click the “Change Payment” button
  5. Enter new payment information
  6. If you wish to use this payment method for all of your active sponsorships, check the “Update the payment method used for all of my current subscriptions” checkbox
  7. use this payment method for all of your active sponsorships, check the “Update the payment method used for all of my current subscriptions” checkbox

What to Do if the Above Steps Don’t Work

If your payments have been failing and the above steps don’t work, it’s possible your subscription has been marked “On Hold.” You can confirm this because in the “Status” column it will show “On Hold” instead of “Active.” If this is the case, follow these steps:

  1. Log in to your account.
  2. Click the “SUBSCRIPTIONS” tab – sometimes called “My Subscription(s)”
  3. Find the subscription you want to change your payment method for and click the “View” button
  4. Click the “Reactivate” button.
  5. Now the “Change Payment” button should appear. Click it and a form will open up.
  6. Enter your new payment information
  7. If you wish to use this payment method for all of your active sponsorships, check the “Update the payment method used for all of my current subscriptions” checkbox

 

Updating Your Billing Address

  1. Click the “ADDRESSES” tab
  2. Find the address you want to update and click “Edit”
  3. Update the address
  4. If you wish to use this payment method for all of your active sponsorships, check the “Update the billing address used for all of my active subscriptions” checkbox

Cancelling Your Sponsorship

  1. Click the “SUBSCRIPTIONS” tab
  2. Find the subscription you want to change your payment method for and click the “View” button
  3. Under the subscription you wish to cancel, click the “Cancel” button
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