My Account

Donor Account

Scroll down to view the guide to navigating your Donor Account (including updating your payment method).

Important Notice for Sponsorships Created prior to July 2022

This account page is for sponsorships that were created from July 2022 onward using this site (sponsorship.vohafrica.com). 

If your sponsorship was set up prior to July 2022 and you need to update your information or payment method, please fill out our Sponsorship Transition form and we will be happy to assist you.

Managing Your Sponsorship

Table of Contents

Your Donor Account page allows you to view and manage your current and past sponsorships. Through this page you can manage your payment methods, update your address, and cancel an active sponsorship.

If you have any troubles, send us an email.

Important Notes Before You Begin

  • Your monthly sponsorship payments are referred to as “Subscriptions” — if you see the term “subscriptions” it is referring to your ongoing payments.
  • Updating your information through this account dashboard does not update it in our donor database. We also aren’t notified when you update this information. If you have a new name or email address, in addition to updating it here on your account, please also contact us.
  • This account page is only for sponsorships that were created from July 2022 onward.  If your sponsorship was set-up through our old system (prior to July 2022), please fill out our Sponsorship Transition form and we will be happy to assist you.
  • Please do not send updated payment information via email or this website’s contact form. For security reasons, please only update your payment method through this account page. If you have troubles or are otherwise unable to do so, please contact us but do not include your payment details in the message.

Updating Your Username, Password, and Email

  1. Click the “ACCOUNT DETAILS” tab
  2. Here you can update your name, email address, and password using the form provided
  3. NOTE: this will only update your information for your customer account on this website. Please contact us if you want us to update your name and/or email in our organization’s database. If you don’t let us know your email address has changed, you will not receive letters from your sponsor child to the new address.

Updating Your Payment Method

  1. Click the “SUBSCRIPTIONS” tab
  2. Find the subscription you want to change your payment method for and click the “View” button
  3. Click the “Change Payment” button
  4. Enter new payment information
  5. If you wish to use this payment method for all of your active sponsorships, check the “Update the payment method used for all of my current subscriptions” checkbox

Updating Your Billing Address

  1. Click the “ADDRESSES” tab
  2. Find the address you want to update and click “Edit”
  3. Update the address
  4. If you wish to use this payment method for all of your active sponsorships, check the “Update the billing address used for all of my active subscriptions” checkbox

Cancelling Your Sponsorship

  1. Click the “SUBSCRIPTIONS” tab
  2. Find the subscription you want to change your payment method for and click the “View” button
  3. Under the subscription you wish to cancel, click the “Cancel” button
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